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Transforming SaaS Customer Experience Into Measurable Growth
Services
Our services are designed to help SaaS companies turn customers into loyal advocates by building retention-first strategies, empowering customer-facing teams, and providing leadership that keeps CX at the center of your business. Whether you need a quick audit, a hands-on playbook, or an ongoing partner, we’ll give you the clarity, tools, and guidance to reduce churn and grow renewals.
What’s Included:
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Full assessment of your customer journey (onboarding → renewal → advocacy)
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CX Scorecard with strengths, friction points, and recommendations
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One 60-minute strategy session to review findings
Price: $1,500 (one-time)
*(Add-on: Custom journey map visualization: +$500)
What’s Included:
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Deep-dive into retention metrics, churn risk, and renewal process
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Customized renewal playbook for your team
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Two 90-minute strategy workshops
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Email templates, renewal scripts, and retention reporting guide
Price: $3,500 (project-based)
What’s Included:
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Multi-part training program for CSMs, onboarding, and support teams
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Topics: CX Principles, Handling Feedback, Renewal Tactics, Voice of Customer
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Branded workbooks, slides, and team exercises
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Post-training Q&A session + recordings
Price: Starting at $4,500 (virtual, up to 15 participants) (On-site available — custom quote)
What’s Included:
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Monthly strategic advisory to guide CX initiatives
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Quarterly reviews & progress tracking
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Slack/email access for real-time guidance
Price:
Lite Advisory: $2,000/month (2 calls + email support)
Full Fractional CX Leader: $5,000/month (weekly calls + leadership support)
Services
Our services are designed to help SaaS companies turn customers into loyal advocates by building retention-first strategies, empowering customer-facing teams, and providing leadership that keeps CX at the center of your business. Whether you need a quick audit, a hands-on playbook, or an ongoing partner, we’ll give you the clarity, tools, and guidance to reduce churn and grow renewals.
Our Approach
1. Listen First, Then Advise – We start by understanding your goals, your team, and your customers before recommending solutions.
2. Clarity Over Complexity – No jargon, just actionable strategies and frameworks your team can use right away.
3. Collaborative Partnership – We work alongside your team to ensure buy-in, smooth implementation, and lasting results.
4. Measurable Outcomes – Every project focuses on metrics that matter: churn reduction, renewal rates, and customer advocacy.
