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Transforming SaaS Customer Experience Into Measurable Growth
CX Impact Lab — Full Library (29 Modules)
$449.00
$299.00
The CX Impact Lab gives you 29 practical, slide-ready modules covering everything from CX foundations and metrics to escalations and renewals. Each module includes facilitator notes and workbook prompts so you can run the training tomorrow—no extra prep. This launch bundle locks in early-adopter pricing through October 15. Equip Support, CSMs, Sales/Onboarding, Product, Engineering, and Leadership with the same language and playbook, then start measuring the change.
Quantity
Return & Refund Policy
Due to the nature of digital products, all CX Impact Lab bundle sales are final. Once your purchase is complete, you’ll receive instant access to the training materials, and no refunds will be issued.
If you experience any technical issues accessing your files, contact info@cximpactadvisors.com and we’ll make it right.
What's Inside
Foundations & Strategy: CX principles, journey mapping, personas, VoC, moments that matter
Metrics & Quality: KPIs, NPS/CSAT/CES, root cause, QA frameworks
Processes & Playbooks: escalations, handoffs, renewals, onboarding, feedback loops
Team Modules (5): Support, CSMs, Sales/Onboarding, Product/Engineering, Leadership
Facilitation Kit: talking points, exercises, and workbook prompts